Enhancing the Customer Experience With AI

Enhancing the Customer Experience With AI

Even as artificial intelligence-based technologies continue to permeate more and more aspects of our lives, I’ve noticed a stubborn tendency among the banking old guard to focus on improving operational efficiencies rather than enhancing the customer experience. That...
Bringing Offshore Contracts Back Onshore

Bringing Offshore Contracts Back Onshore

Although many companies rely on offshore technology teams to save costs and build capacity, there are still many challenges around outsourcing. Time zone issues, frequent staff turnover, difficulty managing workers, language barriers—the list goes on and on. Offshore...