Stable, high performing enterprise systems begin with the the right architecture and implementation.
What happens during “Assessment?”
Delivering reliable quality with experienced practitioners, every TxMQ engagement starts with some level of assessment, or IT Health Check, from a technical perspective. At minimum, project delivery is preceded with a scoping call to identify specific business needs, objectives, and ensure a good fit for TxMQ service delivery. In some cases, the need is for specific technical skills and expertise with certain combinations of technology. In other cases, the objective is to stand up new technology and assist with adoption into the business model; in other cases, a problem exists in need of a solution. In each case, TxMQ assigns its top analysts and engineers to ensure quality recommendations and speedy resolution.
During Assessment, it may be identified that a deeper review, health check, or full architecture review is needed to address the customer need.
The basic TxMQ IT Health Check Service involves 2-3 days of onsite review of troubled systems. Typical symptoms include unexpected outages, performance degradation, or general concerns with a specific middleware product such was WAS, MQ, IIB/WMB, Portal, etc. During the HealthCheck Service, TxMQ may provide immediate corrective action, or assist with knowledge transfer and troubleshooting to provide remediation.
An MSP IT Health Check may be provided upon a customer decision for TxMQ Managed Services to provide overall assessment of middleware components before transitioning over to TxMQ Support. These HealthChecks involve a full review of all servers coming under management support, interviews with stakeholders such as technology administrators, application owners, and managers to identify problem areas for the purpose of proactive management, the creation of Runbooks, and general assessment for applying updates, fix packs, security changes, and performance tuning. All HealthChecks are performed with an initial onsite review followed by remote documentation and final presentation of findings.
What type of customers benefit from a Full Systems Architecture Assessment?
Customers looking for improved middleware availability & stability
Customers looking to bring multiple systems to supported vendor levels
Customers who have SLA concerns or who experience latency on transactions that cross technical platforms
This 10-20 day engagement provides a broader analysis of all middleware technical components across multiple servers with deep evaluation for configuration and design for high availability, redundancy, scalability, security performance, load balancing, connectivity and programming interface. The result of an architecture review is a detailed document providing evaluation of each technical component enabling the full end-to-end topology, server and middleware diagrams depicting server connectivity and data flow between systems, and recommendations for improvement. The Architecture Review may also include an implementation plan, technical dependencies, and technology roadmap for project initiation, cost evaluation, staffing, and support.
A TxMQ IT Health Check can help outline your areas for greatest improvement and create a technology roadmap & implementation plan
Take the first step
There’s no downside to a conversation. Let TxMQ begin with a no-obligation discovery call to review situation and help you create a plan to minimize your risk for system failures.