Can We Make Zelle Cool?

Can We Make Zelle Cool?

Let’s face it: people like using cool technology. They want the latest iPhone, the hottest games and the newest social platform. One can argue the relative merits of this obsession, or the need for the brightest and shiniest object, but the reality remains: everyone...
Enhancing the Customer Experience With AI

Enhancing the Customer Experience With AI

Even as artificial intelligence-based technologies continue to permeate more and more aspects of our lives, I’ve noticed a stubborn tendency among the banking old guard to focus on improving operational efficiencies rather than enhancing the customer experience. That...