TxMQ provides WebSphere software support services to supplement our clients’ internal technical teams with proactive problem resolutions for IBM-based and other third-party middleware processing and software.
Our WebSphere Remote Problem Management (RPM) was created to help companies offset the cost of hiring a full-time employee to oversee their WebSphere administrative issues. While many companies do not need a full-time employee on staff, they do need assurance that someone is there to support their efforts if a problem does arise. That’s where TxMQ comes in.
Remote Problem Management (RPM) for Middleware includes:
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- 24-hour, 7-day per week, North American-based phone support of all IBM middleware products, including but not limited to DataPower, web-servers, MQ, WebSphere, and database software installed on mainframe and distributed systems.
- 8×5 support for all non-severe issues.
- Support initiated via toll-free telephone number or electronic interface.
- Immediate support from a middleware technician (not a generalist).
- Pricing based on environment size, NOT user or license counts.
RPM offers services that range from “How-To’s” to “Problem Resolution”. It also offers “Proactive Tasks” services and “Application Support” which are available at an additional charge.
Pricing
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Pricing is quoted on an individual basis and is based solely on the size of your environment. Price quotes are platform dependent and include a one-time infrastructure analysis and set-up fee.
Contact us today to receive a customized quote.
