As I’ve discussed in previous blogs, IBM’s WebSphere Cast Iron is the choice solution for integrating Salesforce data with other applications and/or other data across the enterprise. It’s a functional solution because the various integration paths (called orchestrations) are displayed through a graphical interface and can be managed and maintained by staff members who aren’t necessarily IT specialists. TxMQ helps with Cast Iron deployment, for example, but then hands off the project to internal staff once the deployment and initial orchestrations are in place. It’s really that simple (which, by the way, is one reason Cast Iron is so appealing to limited-staff SMBs).
I did want to take a bit of time in this update to discuss some of Cast Iron’s specific Salesforce integration and data-management solutions. The biggest issue – especially when an integration involves both internal and external data – is synchronization. Whether your industry is finance, healthcare, transportation, manufacturing, retail, digital media or any other, you’ll inevitably need to sync your Salesforce data with your customer data, sales data, supply-chain data, logistics data, advertiser page views and so on. Any loss of synchronicity can immediately compile errors and create blockers that munch away at your uptime.
To help frame the possibilities for your company, note that Cast Iron easily connects Salesforce with:
- ERP including SAP, Oracle, JD Edwards, PeopleSoft, BAAN, QAD, Lawson, Great Plains, etc.
- CRM including Siebel, Clarify, Remedy, Oracle, Kana, Vantive, etc.
- Customer support systems
- All major databases including Oracle, DB2, SQL Server, mySQL, Sybase, Informix, etc.
- Flat-files using FTP, HTTP(S), Email
- XML and Web Services
- Middleware and all major EAI platforms
- Project management applications including Clarity/NIKU
- Custom applications
- And many, many more
Once connected, Cast Iron supports real-time sync between Salesforce and other systems, a few examples of which include:
- Data migration from other CRM systems
- Accounts and Contacts with ERP customer master
- Opportunities with Order management systems
- Forecasts with other CRM systems
- Quote requests with Order management systems
- Leads and Campaigns with marketing automation systems
- Activity history with external reporting systems
- Invoices with Billing systems
- Case data with Customer Support systems
- Pricing and product catalog data with PLM systems
- The list goes on…
I’m curious: Do any readers have a Salesforce–Cast Iron use case different from the ones above? Please sound off with a comment and let’s keep the conversation going.
As always, TxMQ is ready to confidentially answer any Cast Iron or other integration questions. For a free initial consult, please contact vice prez Miles Roty: (716) 636-0070 x228, [email protected].