Concierge Support Services (CSS)
Working with software and hardware vendors is hard. Most of these vendors are large, with complicated support programs, and challenging paths for resolving tickets. Often times, a company’s internal problem ticket actually touches multiple software or hardware vendors.
Add to that the complication of dealing with offshore teams across multiple time zones and it’s easy to see why confidence in vendor support is at an all time low.
TxMQ’s CSS program takes the hassle out of enterprise support.
Our service is a white glove offering, ensuring your issues are resolved in a timely fashion, by experts who care about supporting you.
Our expert teams can assist you with the management of your databases, application servers, middleware systems, application infrastructure components and beyond.
What TxMQ’s Concierge Support Service can do for you:
- 24×7 help desk access
- Proactive support (before you have a problem)
- Partner with your other tech vendors (HW-SW-Cloud)
- Optimize performance and productivity
- For database services, we can provide a specialized DBA or SME to help monitor and manage your systems even if not on a full time basis
- Provide peace of mind against resource gaps in skills and availability
- Provide short or long term staffing solution to best meet your needs.
