TxMQ Support Plans Block Options

Blocks of Hours
For Support
This option allows customers to realize a first level discount by purchasing a “block” of support hours
40 hours minimum
Hours last for 365 days
No SLA, support is provided Upon Consultant Availability (UCA)
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Subscription Support - Managed Services
There are a variety of options offered based on individual customer need. Most include a set number of hours each month and defined regular tasks that may include patch management, software asset management, production support, and the like.
SLAs are included for managed services
Discount rates charged (variable based on the level of monthly subscription/support)
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Projects and Statements
of Work
Work is quoted specifically based on scoping and discovery work done to define the need.
Work is typically time and materials based, but may occasionally be fixed bid as well.
Project Management available
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