Support Levels

Choose your preferred support model.

Basic Package
Break / fix and pro-active support during normal business hours.
A designated primary consultant will monitor your environment, participate in regular discussions, and provide immediate escalation for any middle-ware technical support you need.
Weekly MSP calls, status reporting, and monthly Problem Recap.
Service requests for non-break / fix requests available at reasonable rates.
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Premium
Includes all of Basic and Extended according to Severity escalation within our SLA (1-hour or 30-min pricing available).
A designated TxMQ consultant will access your systems remotely, resolve technical problems, answer questions, identify and resolve performance issues, and assist with maintaining the overall ongoing health of your installations.
Includes all of “Basic”, plus coverage for outside of normal business hours. (Weekends in accordance with Severity escalation).
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Extended
Includes all of “Basic” plus coverage for outside of normal business hours (weekends in accordance with Severity escalation).
A designated TxMQ consultant will access your systems remotely, resolve technical problems, answer questions, identify and resolve performance issues, and assist with maintaining the overall ongoing health of your installations.
Comprehensive services offers lowest volume price with the goal of long term outage reduction and improved performance.
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