Choose your preferred support model.

Block of Hours

  • This option allows customers to realize a first level discount by purchasing a “block” of support hours
  • 40 hours minimum
  • Hours last for 365 days
  • No SLA, support is provided Upon Consultant Availability (UCA)

Subscription Support (Managed Services)

  • There are a variety of options offered based on individual customer need.  Most include a set number of hours each month and defined regular tasks that may include patch management, software asset management, production support, and the like.
  • SLAs are included for service
  • Discount rates charged (variable based on the level of monthly subscription/support)

Preferred Plan

Project/Statement Of Work

  • Work is quoted specifically based on scoping and discovery work done to define the need.  
  • Work is typically time and materials based, but may occasionally be fixed bid as well.
  • Project Management available

We specialize in supporting backlevel software and hardware.

TxMQ Capabilities & Specialties

N

Project Management

N

Backlevel Software/Hardware Support & Maintenance

N

RFPs & RFQs

N

Remote Systems Administration

N

Custom Application Development

N

System Healthchecks

N

Migrations & Upgrades

N

Salesforce Consulting & Services

Portfolio of Services & Support

Servers (HP & IBM)
  • Mainframe
  • Enterprise Compute
  • Power
  • Converged Systems
  • Blades
  • Pure
Software
  • Tivoli/StoreOnce
  • Information Management
  • WebSphere
  • Rational
  • Cognos
  • Red Hat
  • Microsoft
  • Oracle
  • Security & Risk Mitigation
  • Business Intelligence
Solutions
  • Integration and cloud migration
  • Software Asset Management
  • Infrastructure and Middleware Management
  • Virtualization
  • Business Continuity
  • Security & Risk Management
Services
  • Professional IT Staffing
  • Managed Services (MSP)
  • Infrastructure Services
  • Consulting Services
  • Software Asset Management
  • Project Management

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