End of Life Software Support

Our end of life software support starts at under $1,000 a month and scales with your size and needs.

What is End of Life Software (EOL)?

Most enterprise organizations, at one point or another, find themselves running software that is either out of date, out of support, or has been otherwise deprecated in some way.

Though best efforts to stay version-current are made, mitigating factors including resource constraints, application dependencies, and competing priorities put most large organizations in a place where back-level software is in production somewhere, sometimes.

It’s never a wise option to run unsupported, end of life software, especially if the price is right in the short term. In today’s world of compliance regulations, the best idea is to choose a company with expertise in migrating off of back level software.

 

How Can TxMQ Help with End of Life Software?

IBM, as well as most other major software vendors, offer their clients to keep the back-level versions under support, but at a hefty premium.

TxMQ offers a cost effective alternative to our customers, providing back-level support for IBM (and other) software. Our back-level software support services are an attractive, if temporary, solution to your support requirements. We provide a safety-net for your internal support teams, while assisting you in evaluating your options moving forward, to help you get version-current.

Many of our customers, whether the environment is stable or not, trust TxMQ Back-Level software support services to be there for their support teams, lines of business, and yes – auditors, to provide a level of security around these application platforms while we work towards an upgrade or migration to bring them up to date.

TxMQ offers Middleware and application support for over 35 years. Our team consists of engineers and developers who have been in the field for, on average, 25 years.  We make it our priority to build you a compliance framework developed enough to ensure you’re protected against IBM license violations and software audits. We will flex to meet your needs and are prepared to offer you support options that meet your budget and your needs (on shore, off shore, or a combination of the two).

 

Types of Support

TxMQ offers 24x7 Managed Services and Break Fix support at extremely reasonable rates (a breath of fresh air from some of the major support providers’ hefty premiums).Often, the money that TxMQ customers save by leveraging our back-level support programs, can be directly applied to projects and resources to get version current.

We also specialize in migrations, upgrades, architectural reviews, system health checks, and Remote Systems Administration.

Call TxMQ to discuss your out-of-support software considerations, and find out how TxMQ back-level software support services can help you.

Is Your IBM Software EOL?

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Case Studies

 

1.  A manufacturer or medical equipment reached out to TxMQ for end of life software support. They were orchestrating a migration from back level IBM software products IBM MQ and IBM Message Broker (now called IBM Integration Bus). It was estimated that the migration would span six or nine months beyond the end of support. Unfortunately, and fortunately for them, the quote they received from IBM was well beyond their budget.  TxMQ offered them a six-month support package (which, in actuality spanned nine months). We maintained support for under $1,000 per month.

2.  Similarly, another client (this time a health insurance payer) came to us in a situation not unlike the last customer. In their case, they were operating WebSphere Process server, Process Manager, Ilog, WAS, MQ, MSRR, Tivoli Monitoring and an outdated DataPower appliance. TxMQ pulled together a fully scaled and comprehensive plan to support their entire migration project, which proved to be incredibly extensive.

Why Choose TxMQ to Help with End of Life Software?

WE DELIVER

up to 24x7x365 services and break/fix support

WE GUARANTEE

efficient management, event reporting and resolution of incidents

WE OPTIMIZE

your integration environment and system performance

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