You have a variety of software, middleware and hardware products that help run your business every day. What happens if one or more of those products fails?
You can’t afford to deal with system outages. TxMQ has the resources to ensure a return to business as usual and limit the amount of lost revenue.
On-Site Application Support
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Your in-house teams can occasionally grow ‘thin’, either through attrition or growth of your own environment. TxMQ can provide supplemental staff for short-term ‘busy’ periods, or candidates available for permanent addition to your team via straight hire, or temp to perm solutions. We have resources available with expertise in nearly all platforms and applications.
WebSphere Remote Problem Management
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TxMQ can provide WebSphere software support services to supplement your internal technical teams. These resources include proactive maintenance services, additional consulting, training, and problem resolution for IBM based and other third party middleware processing and software.
Instead of placing a full-time employee or needing to contract a WebSphere professional for a short-term project, the Remote Problem Management (RPM) for Middleware offers:
- 24-hour, 7-day per week, North American based telephone support of all IBM middleware products, including but not limited to DataPower, web servers, MQ, WebSphere and database software installed on mainframe and distributed systems.
- Support initiated via toll-free telephone number or electronic interface.
- Immediate support from a middleware technician (not a generalist).
- Pricing based on environment size, NOT user or license counts.
3rd Party Software Support
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Over time, you have probably accumulated a daunting array of software. In most cases, we can provide resources to help you get better, more cost effective and timely support of these products.
Contact us for a specific discussion about your individual needs.
